Privacy Policy

We collect information that you provide directly to us, information collected automatically when you use our website, and information obtained from third-party sources.

1.1 Information You Provide

• Name, job title, and company name
• Business email address and phone number
• Mailing or shipping address
• Product inquiries, RFQ details, and order specifications
• Custom drawing files, samples, or technical documents you submit
• Communications and correspondence with our team

1.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time spent, and referring URLs
• Cookie identifiers and similar tracking data

1.3 Information from Third Parties

We may receive business contact information from trade platforms (e.g., Alibaba, Made-in-China), industry directories, or referrals from existing customers.

We use the information we collect for the following purposes:

• Processing inquiries and orders: To respond to RFQs, prepare quotations, process orders, and manage production and shipping.
• Customer relationship management: To maintain records of business interactions and provide after-sales support.
• Product development: To process custom drawings or samples you share for OEM/ODM development.
• Marketing communications: To send product updates, catalogs, or promotional materials where you have consented or where permitted by applicable law.
• Website improvement: To analyze usage patterns, troubleshoot issues, and enhance user experience.
• Legal compliance: To comply with applicable laws, regulations, and export control requirements.
• Security: To detect, investigate, and prevent fraudulent or unauthorized activity.

Where applicable under the GDPR or similar frameworks, we process your personal data on the following legal bases:

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers: Logistics partners, freight forwarders, payment processors, and IT service providers who assist in our operations, bound by confidentiality obligations.
• Trade platform partners: Where inquiries originate from platforms such as Alibaba, your data may be subject to that platform's privacy policy.
• Legal requirements: When required by law, court order, or governmental authority, or to protect our legal rights.
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our business assets, with appropriate confidentiality protections.
• With your consent: In any other circumstance where you have provided explicit consent.

Our website uses cookies and similar technologies to enhance functionality and analyze traffic. The types of cookies we use include:

• Strictly necessary cookies: Required for the website to function and cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional cookies: Remember your preferences and settings.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Where required by law, we will request your consent before placing non-essential cookies.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law:

• Business inquiry and order records: up to 7 years for accounting and legal compliance purposes.
• Marketing contact lists: until you withdraw consent or opt out.
• Website analytics data: typically 26 months from collection.
• Custom design files and drawings: retained for the duration of the business relationship plus 3 years.

When data is no longer needed, we securely delete or anonymize it.

QY is headquartered in China. When we receive personal data from individuals in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data transfer restrictions, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

By submitting your information to us, you acknowledge that your data may be processed in China and other countries where our service providers operate.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal retention obligations.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Withdraw previously given consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at the details provided in Section 13. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

Marketing opt-out: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted via our website
• Access controls limiting data access to authorized personnel only
• Regular security assessments and staff training
• Secure storage systems for business records and design files

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a high risk to your rights, we will notify you as required by applicable law.